How will the product ship?

Orders placed through our website are processed within 1 business day. The product ships within the continental United States and to Alaska and Hawaii via United Parcel Service (UPS), Federal Express (FedEx), and/or United States Postal Service (USPS). Once your order leaves our distribution center, you will receive it within 5–10 days via Standard Shipping and in 2 days via 2-Day Expedited Shipping.

What does the shipping package look like?

All orders are delivered in an unmarked brown box to preserve your privacy. The only identifying mark on the package is your mailing address and ours.

How do I get in touch with your customer service department?

Please call 1-866-436-6527 with any questions or comments. We are standing by 7 days a week, from 8:00 AM to 8:00 PM EST to answer all of your product inquiries.

How does the charge appear on my credit card?

Your credit card statement will read simply as a charge from "OTI Direct" in order to maintain confidentiality and safeguard your privacy.

What are the benefits of creating an account?

By creating an account with our store, you will be able to expedite the check-out process, store multiple shipping addresses, and view and track your orders. Creating your account will not opt you in to receiving promotional emails or other notifications from OTI Direct.